This Privacy Policy explains how PRISM Health and Wellness, LLC (“PRISM,” “we,” “our,” or “us”) collects, uses, stores, and protects information when you use the PRISM mobile application (the “App”).
1. Wellness-Only Statement
PRISM is a wellness and educational application. It does not provide medical diagnosis, medical treatment, therapeutic services, or rehabilitative care. Information submitted through the App is not treated as medical records, and PRISM is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA).
Do not submit protected health information (PHI) through the App.
2. Information We Collect
We may collect the following categories of information:
Account Information
Name
Email address
Age
Gender
Zip code
Wellness and Usage Information
Self-reported condition type
Pain scores and exertion scores
Exercise participation and difficulty ratings
Session completion data
User feedback
Technical and Device Information
App usage logs
Timestamps
Device identifiers
Crash diagnostics and performance analytics
3. How We Use Your Information
We use collected information to:
Provide adaptive wellness programming
Personalize exercise progressions
Improve App performance and user experience
Monitor trends and engagement
Generate non-urgent automated alerts based on user responses
Maintain security, integrity, and troubleshooting functionality
PRISM does not use your information for profiling or targeted advertising.
4. PRISM AI and Third-Party Processing
When you use the PRISM AI feature:
User-entered chat messages are transmitted to the OpenAI API, a third-party artificial intelligence service provider, solely to generate informational responses.
Only the text you enter in the chat interface is transmitted for this purpose.
AI responses are generated automatically and are informational in nature.
PRISM AI does not provide medical diagnosis, clinical decision-making, or individualized treatment plans.
PRISM does not sell, rent, or share AI chat content for advertising or marketing purposes.
PRISM does not use user chat data to train its own AI systems.
In accordance with OpenAI API policies, API data is not used to train public models.
AI interactions may be logged for safety, compliance, and quality monitoring.
Users are instructed not to submit personally identifiable sensitive medical information or protected health information through the AI feature.
5. Third-Party Services
PRISM may use third-party service providers to operate the App, including:
Firebase (authentication and analytics)
Stripe (payment processing)
Yelp (provider directory integration)
OpenAI (AI response generation)
These providers may process information as necessary to provide their services. PRISM does not control third-party privacy practices and encourages users to review those providers’ respective privacy policies.
6. Data Storage and Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect user information.
Data is transmitted using secure, encrypted connections and stored using secure cloud infrastructure.
While no system can guarantee absolute security, PRISM takes reasonable measures to protect user data and will provide notice of material breaches as required by applicable law.
7. Data Retention
We retain user data while your account is active and for a reasonable period thereafter for operational, security, compliance, and recordkeeping purposes.
Core activity data and subjective user inputs are considered essential to the functionality of the App and may not be eligible for deletion.
8. Data Access and Correction Rights
If you reside in California, Colorado, Virginia, Connecticut, or Utah, you may request:
Access to personal data we maintain
Correction of inaccurate personal data
PRISM does not permit deletion of core activity logs or subjective wellness inputs due to operational necessity.
To submit a request, contact:
jesse@prismhealth.app
9. No Sale of Personal Data
PRISM does not sell personal information.
We do not engage in targeted advertising based on health or wellness inputs.
10. Children’s Privacy
The PRISM App is intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18.
11. International Use
PRISM is intended for use within the United States. Users are responsible for compliance with local laws in their jurisdiction.
12. Intellectual Property
All App content, video materials, software logic, and program structures are proprietary to PRISM Health and Wellness, LLC. Unauthorized duplication, extraction, or reverse engineering is prohibited.
13. User Responsibility
By using the App, you acknowledge that your information will be processed as described in this Privacy Policy.
You agree not to submit protected health information or sensitive medical data through the App.
14. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through the App or via email notification. Continued use of the App after changes become effective constitutes acceptance of the revised policy.
15. Contact
For questions regarding this Privacy Policy, contact:
jesse@prismhealth.app